We currently operate in New Farm, Teneriffe and Newstead in Brisbane. We're expanding across more suburbs all the time, so if you're just outside these areas, head to our website or get in touch – we'll let you know as soon as we reach you.

Returning something with Reta takes just a few minutes:

• Book a collection online and tell us what you're returning and where it needs to go.
• A Reta Runner comes to you at your chosen time and seals your item in tamper-evident packaging in front of you.
• You receive a digital receipt and tracking link so you can follow your return in real time.
• We deliver it securely to the retailer or sender and notify you the moment it's completed.

To become a Reta Runner you'll generally need:

• To be 18 or over with the right to work in Australia.
• A reliable mode of transport suited to your area (car, bike, etc.).
• A smartphone to run the Reta Runner app and capture secure handovers.
• To pass our standard background and identity checks.

Ready to apply? Download the app from the App Store to get started. We'll be in touch with the next steps and onboarding details.

We work with retailers and businesses who want to offer their customers a more secure, trackable returns experience and cut down on lost, damaged or disputed returns.

Partnering with Reta can help you:

• Reduce return fraud.
• Improve customer trust.
• Gain full visibility over items on their way back to you.

To explore a partnership, visit our website or contact our team. We'll walk you through how Reta integrates with your returns process.

Pricing depends on the number of items and the distance to the post office. You'll always see the exact price before booking, with no hidden fees.

Most everyday returns and parcels are accepted, including:

• Clothing
• Electronics
• High-value goods
• Documents

For safety and legal reasons, we can't carry certain restricted items such as dangerous goods, perishables or illegal items. If you're unsure, please contact us before booking.

Security and accountability are the whole point of Reta. Every item is sealed and every handover is logged.

If something does go wrong, contact our team immediately. We'll investigate using the complete tracking record.

Yes. We only collect the information required to complete your return, and we handle your personal information in accordance with Australian privacy law.

A link to our Privacy Policy will be available shortly.

You can reach our team any time at here2help@returnsandtracking.com or through the contact form on our website.

We're always happy to help.